Using Social Media In the Workplace

By James Zipadelli

A survey by Accenture says that everyone needs to learn how to use technology and the knowledge that young adults age 14-27 — millenials — bring to the workplace, because the “old” IT rules need not apply.

In, “Jumping the Boundaries of Corporate IT: Accenture Global Research on Millenials Use of Technology” young adults in the U.S. and Asia-Pacific also have a more positive view of technology, whereas in European nations such as Italy, France and the Netherlands, technology is seen more negatively.

The anonymous survey was done over an 18-month period in 13 countries around the world, excluding Africa and Antarctica, says Gary Curtis, Accenture’s chief technology strategist. Accenture is planning follow-up research over the next 18 months and they hope to have new U.S. data by the end of 2010.

Survey findings

• 77 percent of U.S. young adults say, “Technology helps improve the quality of my work.” 62 percent surveyed in Asia-Pacific feel this way and 32 percent agree in Europe.
• 73 percent surveyed in the U.S. say, “Technology helps make it easier to communicate with my peers and supervisors.” 53 percent agree in Asia-Pacific and 34 percent agree in Europe.
• 30 percent surveyed in the U.S. age 18-27 say, “State-of-the-art equipment and technology will be vital in my employer selection.” 65 percent in India agreed with this question.
• Working adults in China spend the most time — 33 hours per week — on social media Web sites, texting or instant messaging. Their U.S. counterparts spend 19.3 hours per week on those sites.

Curtis, 60, says this research has helped him understand the value of technology and social media. ”For example, I wasn’t an active Facebook user prior to research,” Curtis says. “This has real value, I’m a regular Twitter user, but I have found sources that are very interesting. I fly almost 400,000 real miles per year.”

Curtis hypothesizes that there is a correlation between technology and the work/life balance.

“A lot of new technologies extend business availability into personal life. On my Blackberry, the thing never stops giving messages,” Curtis says. “I get 300-400 per day. The fact that I have a device more or less enables me to deal with it. Those things become part of your personal space, they can rob you of personal life balance. These technologies become an extension of work.”

According to Curtis, he does put his Blackberry away from time to time, but not for long.

“I go places where there is no digital service on vacation. Much of Baja [Calif.] does not have digital service,” Curtis says. “I find it to be refreshing but after a few days I find I’m falling behind in my work. You have to make choices in work and life balance.”

‘Millenials’ speak up about technology and work
Working adults DigitalMediaBuzz.com spoke with say technology is very helpful in the workplace. “I use social media websites every day, all day, for work specifically,” says Stephanie Robinson, an associate at R|F Binder, a public relations firm in New York City. “Once I get home I don’t do as much.”

“A variety of my clients are on twitter and Facebook, and I have had the opportunity to advise them on the launch of their pages,” Robinson, 24, says. “We host social media meetings every Friday and help with Twitter chats once per month. We’re looking to partner with mommy bloggers and are always looking for different ways we can promote our clients’ pages. Facebook has been an amazing platform for consumer interaction for my clients.”

Robinson’s colleague, Tara Maroney, 25, says she finds social media websites useful at work. “I use both Facebook and Twitter for clients, and in the past I have also monitored a LinkedIn page for a client,” Maroney says. “Twitter is valuable because it gives me a quick snapshot of what’s happening in the news.”

“I am an avid New York Times follower, and getting instant updates of what’s happening helps me do my job better,” Maroney continues.  “I also follow a number of reporters and this gives me insight into the types of stories they are working on and what sources they might be looking for. Facebook I find less helpful from a professional standpoint but I do use it to see what’s going on and to monitor if anyone is talking about my clients.”

Kate Farber, the firm’s director of interactive solutions, says it’s beneficial to use social media to reach out to clients. “No matter the age of us or our clients, everyone is very interested in getting involved with social media and we’re here to help them do that,” Farber, 27, says. “A lot of the Millenials in my company read blogs and Twitter to keep up to date on their areas of expertise. They’re pitching journalists via Twitter, connected with them on LinkedIn, reaching out to bloggers, etc. Social media has really become an integrated part of the PR business.”

According to Farber, personal and professional lives become blurred with technology, so she advises employees of any age to use good judgment while online.

“Some of the ‘best practices’ we recommend to our employees and clients alike are to practice full disclosure when engaging in social media - make sure whoever is reading your comments know your connection to the company or brand,” Farber says. “Also, taking the time to listen to what others are saying online is crucial to successfully engaging them. And don’t forget, when you write something online it could theoretically live there forever - clients, employers, the media - basically anyone could read it.”

Robinson says she limits the amount of personal information she posts on Twitter and Facebook. “Even though I have some of my friends on Twitter, and it’s my personal page, I would never write anything inappropriate because I’m still representing the company and still representing the client,” Robinson says. “I will Tweet interesting stories from food blogs or other online sites, which is helpful for my clients and for me. I do accept friend requests (on Facebook) of some of my colleagues, but I don’t go out of my way to friend them considering I still have pictures from high school and college on there.”

Collecta

Here’s a great way to enrich your website or blog content: embed a free widget from Collecta that provides streaming, real-time content centered on search terms that are relevant to your audience.  If you’re a developer of apps for the mobile devices, for example, you could customize the widget to search for information about iPhone and Android. What sets Collecta apart from other search offerings like Facebook’s Live Stream Box, is the depth and breadth of its content sources, which include Twitter, WordPress, Flickr, The Associated Press, CNN and Reuters.

Features:

• Free embeddable widget
• 10 million unique content sources
• Results are automatically refreshed
• Customizable search terms
• Customization options include header, control scroll rate and link to external style sheet to integrate widget with website’s existing look and feel.

View this YouTube video of Collecta search in action.

Spinning Tweets of Gold: Twitter’s Revenue Model

By John Greaves

Twitter, the social networking giant that has revolutionized the way we interact with each other and search for information, seems to be planning to monetize using third-party applications. On the other hand, it might be planning to charge companies for access to its site’s products. Or maybe it will just sell ad space. It’s still not clear despite Twitter co-founder Biz Stone’s promise that we would know how his company plans to start making money in early 2010.

The question of Twitter’s move toward monetization has been a topic of discussion for years, and of course, Twitter has a history of promoting third-party apps without being paid for them. So intense is interest in how Twitter will monetize that a hoax last year concerning paying for premium accounts led to a firestorm of outrage that increased when protesters learned they were the victims of a prank by BBspot.

This is partly because Twitter’s investors have long maintained that they were in no hurry to make money off the micro-blogging site. Stone told reporters in 2009 the company wasn’t fretting about the need to monetize. “There are no dates when we need to break even. We have plenty of money in the bank,” he says.

The question remains, what is Twitter planning and will it be successful? In 2007 Evan Williams, co-founder of Twitter and the current CEO, let slip some of the ways he thought the site could generate income. “Two more-straightforward ideas: 1) Ads on the site. We have a little AdSense on there now, but we haven’t really tried. As the traffic grows, some tasteful sponsorships might be sellable. 2) Charging companies who are using it for marketing or other commercial purposes. If an organization finds Twitter to be a valuable communication tool with their customers/constituents/etc — especially if we’re sending lots of SMS’s for them, which cost us money — it seems viable to make an offering around that,” he said.

Steve Hofstetter, a comedian who has helped create apps for Facebook and the iPhone as part of promoting his brand, is enthusiastic about Twitter monetizing through ad revenue.  “Click on their website right now, you know they have that little useless twitter definition, who gets utility out of that? People in the office enjoy that, if you made that a tiny little ad; it doesn’t just give utility to Twitter, marketers put ads on sites because they’re good for the consumer, I’ve found good stuff through banner ads,” Hofstetter says.

Nevertheless, according to Radar Research founder Marissa Gluck there is a problem with simply relying on advertising to monetize social media. “In terms of advertising, click-through rates and engagement historically tend to be very low on social networks, consumers aren’t really there to search out products or to purchase, they’re not in that mode, they’re not in that mentality, so consumers are not really engaging with ads on social networks because they want to engage with their friends,” Gluck says.

On the other hand, Gluck points to the fact that Twitter wears many hats in the social media arena and can perhaps choose multiple revenue streams to be successful including the second option Williams mentioned. “Twitter is everything from a social network to an RSS feed to a broadcasting platform, so Twitter is a little bit different, which is why for Twitter it makes more sense to look towards paid subscriptions from commercial enterprises as well as advertising,” Gluck says.

Ian Swanson, the CEO of Sometrics, a company that helps developers and brands monetize the social Web, thinks Twitter is right to avoid the ad model for now. “If you look at the expertise of the company, you’ve got to say is this a media company, is this a company that belongs on Madison Avenue or is this a tech company? They really know their strengths. Hey we’re really good at building this platform, really good at the technology - so let’s allow the brands and third-party applications to build on top of our platform and if we go through and charge people for that access, almost like taxing the system, eventually they’re going to make money and that’s just a smart approach for them.”

This echoes comments made by Stone to the Reuters Global Technology Summit in May 2009. “”There are no people at Twitter who know anything about advertising or work in advertising. So we don’t have anyone there to make or take those calls,” Stone says.

It is obvious that third-party applications have figured out how to monetize using Twitter. A PR Newswire press release notes that TwitterJobSearch, the first real-time job search engine, has evolved its offering to include an In-Stream Ads service. Back in 2007, Steve Poland even blogged on easy ways to make money with Twitter using third-party applications. Ad.ly “enables Twitter publishers to make money from the content they produce on Twitter by sending one tweet every day from advertisers that they approve.”

The question is not whether it’s possible for Twitter to monetize itself. Rather everyone is wondering whether 2010 will be the year when Twitter begins to spin tweets into gold.

Seesmic Look

Let’s admit it: Twitter’s Search function leaves a lot to be desired. There’s a better way to feel the pulse of the Twitterverse and find tweets that match your interest: Seesmic Look. A free download that allows you to immerse yourself in the real-time web without having to log into Twitter, Look enables you to discover trends in real time and see who is commenting on them or view tweets by broad categories such as news, sports, entertainment, celebrities, music, politics, humor, culture, business and style. When you log into Look, you can save your favorite Twitter feeds as well as your saved searches.

Features:

• Inbox and social timeline
• Standard timeline view or playback mode
• Find accounts and tweets that match your interests
• Track work or phrase being said in real time
• Optimized for Windows 7

View Look videos to see various features in action.

2010 API Developers’ Conferences Round-Up

By Ron Callari

This year API developers’ conferences are flourishing as Web and Mobile Platforms are expanding the playing field. From well-attended repeat events like MacWorld and Apple’s WWDC to first-time events like Twitter’s Chirp event, official conferences for third-party developers will cover mobile devices, OAuth, geolocation, enterprise applications and much more.

In layman’s terms, to understand Application Program Interfaces (API) in its simplest form - it’s analogous to relying on others to perform functions that you may not be able or permitted to do by yourself, such as opening a bank safety deposit box. Similarly, virtually all software has to request other software to perform some functions to extend its usage potential.

The practice of publishing APIs has allowed web communities to create an open architecture for sharing of content and data between communities and applications. In this way, content that is created in one place can be dynamically posted and/or updated in multiple locations on the Web.

This year’s round-up of developers’ conferences is listed here chronologically.

360|iDev
April 11-14
San Jose Convention Center
San Jose, Calif.

360|iDev started in San Jose, March of 2009, and will be back in April of 2010. The Silicon Valley is exploding with iPhone development companies and iPhone related startups. After the initial success of their first 360|iDev, 360|iDev San Jose plans to build and expand on that momentum this year. The intent of the conference is to bring the best and brightest minds in the development community together for 3 days of intensive sessions, social interaction, best practices and innovative new ideas.

TWITTER Chirp
April 14-15
Palace of Fine Arts Theatre
Herbst Pavilion, Fort Mason Center
San Francisco, Calif.

Twitter’s first official conference for developers, Chirp was just scheduled for April 14-15 and will cost developers $469. It’s a two-day event with a conference covering OAuth, geolocation and streaming, among other topics, and then a 24-hour hack day for first-time developers to work with seasoned pros. There are only 800 seats available, so developers who have not signed up yet, are encouraged to do so at the earliest.

FACEBOOK f8 2010
April 21-22
San Francisco, Calif.

According to their fan page, on May 24, 2007, Facebook launched their Facebook Platform alongside 800 developers and entrepreneurs at their first f8 conference in San Francisco. Many developers built the innovative applications which paved the way for future development. Today, there are over 500,000 applications on Facebook.com, and over 300 of those have more than one million users each.

This year will be Facebook’s third f8, to be held in San Francisco on April 21-22, 2010.

Become a fan of their f8 Page on Facebook to get updates and information (including how to register) as they make these announcements. Check out the videos and photos from prior f8 conferences and developers can also share their stories and experiences from the past.

GOOGLE I/O
May 19-20
Moscone West
San Francisco, Calif.

Google I/O brings together thousands of developers for two days of deep technical content, focused on building the next generation of web, mobile, and enterprise applications with Google and open web technologies such as Android, Google Chrome, Google APIs, Google Web Toolkit, App Engine, and more.

I/O will feature over 80 sessions ranging from introductory talks to deep dives on the nuts and bolts of a particular technology or product. Fireside chats will also return this year, where you can ask questions to Google engineers in an informal, intimate setting.

The Developer Sandbox, first introduced at I/O 2009, returns this year. The Sandbox will feature over 100 developers who have built applications based on technologies and products featured at I/O. These developers will be on hand to demo their apps, talk about how they built them, answer questions, and exchange ideas.

WEBAPPS ‘10
USENIX Conference on Web Application Development
June 23-25
Boston, Mass.

Since 1975, the USENIX Association has brought together a community of engineers, system administrators, scientists, and technicians working on the cutting edge of the computing world.

Join them for the first USENIX Conference on Web Application Development. WebApps ‘10 is a new technical conference designed to bring together experts in all aspects of developing and deploying Web applications. Web-based applications are revolutionizing both the features that can be delivered and the technologies for developing and deploying applications.  The full program will be available at their Web site some time in March 2010. Check out their Web site for announcement details.

APPLE
World Wide Developers Conference 2010
Moscone Center, San Francisco
June 28-July 2

According to a Wikipedia listing, the WWDC 2010 venue is unknown at the present time, but the conference will, in most likelihood, be held in California as an Apple “corporate event” has been scheduled at the normal WWDC venue, the Moscone Center, for June 28 through July 2.  Information on last year’s event can be found at their 2009 event website.

MICROSOFT
Microsoft Professional Developers Conference
(No venue or date scheduled at the time of this posting)

Microsoft’s Professional Developers Conference (or PDC) is a conference for Windows developers.

It covers new and upcoming technology from Microsoft, and so only occurs in the years when there is something new to talk about. The conference is typically hosted by the Los Angeles Convention Center in Los Angeles, Calif.

The Professional Developers Conference (PDC) is Microsoft’s premier gathering of leading-edge developers and architects. Attendees come from around the world to learn about the future of Microsoft’s developer platform, exchange ideas with Microsoft technology experts, and network with fellow professionals. This is the conference you need to attend if you want to stay ahead of the curve, and get a head start on planning your company’s products and technology investments.

Microsoft’s PR department has indicated that interested parties can learn more about the future conference dates, industry-leading speakers and registration info by visiting their website.

BLACKBERRY Developer Conference
September 27-30
Marriott Marquis
San Francisco, Calif.

Stay up-to-date on what’s coming up at the 2010 BlackBerry Developer Conference. The conference is a dedicated forum for the developer community to immerse itself in all aspect of creating consumer and business applications for the BlackBerry platform.

What you’ll take home is some of the following:

• The inside scoop on developing for the BlackBerry platform and the very latest in software, hardware and tools from RIM and its partners
• Invaluable information directly from RIM experts who will personally share their expertise
• First-hand experiences from developers who have successfully created, integrated and managed wireless applications
• Best practices from industry leaders to shortcut development cycles and drive new applications to market

For readers who have been involved with any of these conferences, feel free to provide us with your feedback. And if there are any Developer Conferences not listed here that you feel are significant, please comment on that as well.

Ad Networks Tap Into Twitter

By Dave Fidlin

Since its inception in 2006, Twitter has been used to efficiently spread the word about everything from breaking news to what a particular tweeter had for lunch. But up until now, advertising has been largely absent from the microblogging service.

That is about to change.

With a projected 18 million people currently using some aspect of Twitter - based on projections from social media guide Mashable - it is only inevitable ads become a part of the Twitter ecosystem.

A new start-up company, 140 Proof, is looking to help fill the advertising gap by offering companies an opportunity to share their message - in 140 characters or less - with users tapped into Twitter.

Co-founders Jon Elvekrog and Erik Michaels-Ober founded 140 Proof in July 2009. They are operating independently of Twitter, which itself is looking to establish an internal advertising system. The executives say they use Twitter’s application programming interface (API) the same way any other microblogger does.

“For now, there is no charge to use it, and we’re accessing it for free just like everybody else,” Michaels-Ober says. Twitter does not receive any of 140 Proof’s proceeds.

Elvekrog and Michaels-Ober say their service provides a value to advertisers because of their targeted approach to getting a message across to users. The company bypasses Twitter’s site completely and sends tweets to third-party Twitter clients, who in turn distribute the message through a variety of Twitter platforms: via the Internet, mobile devices, desktop clients and anywhere else tweeting takes place.

The executives are touting 140 Proof as a mechanism for advertisers to reach a smaller, but captive audience - a strategy in contrast to the blanketed approach of commercials delivered through more traditional, mainstream systems such as television and radio.

“We feel this is a much more natural way of reaching people,” Elvekrog says.

The company is working on an algorithm system to maximize the targeted advertising. Twitter users’ information on their public profile is among the data used to determine what type of ad should be delivered to a particular tweeter. A patent is pending on Proof 140’s algorithm system.

“This is a part of an advertising solution for social media,” Elvekrog says. “[Twitter] is a big network, and it’s growing everyday. We feel there’s a huge pent-up demand, and this is a way to get [advertising] across in a meaningful way.”

Elvekrog and Michaels-Ober have been focusing on building technology and the algorithm system for their 6-month-old company, which has been running in beta. In mid-December, they began working with advertisers.

At the moment, 140 Proof has “more than a dozen” clients, Elvekrog says, and they range from small, start-up companies to larger, established firms.

More than $2 million in venture capital funding has been used to help get 140 Proof off the ground. BlueRun Ventures and Founders Fund are providing the cash infusions.

While 140 Proof is getting aggressive about using Twitter’s platform to relay advertising to tweeters, the company is not alone. In recent months, a smattering of other start ups have been announced. Among them: Ad.ly and Magpie.

Dave Fidlin is a Milwaukee-based freelance journalist and feature writer. He can be reached at dave.fidlin@thinkpost.net.

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