Mad Men 360: Augmented Reality Breaks New Ground in Advertising

By Ron Callari

Mobile Advertising will set some new ground rules that will differentiate it from traditional ads in other mediums. Brands and advertising agencies are in development now to determine how to engage and target audiences to interact with a product or service using augmented reality overlays. Experience dating back to the Mad Men of the 1960s has shown that engagement moves the consumer from idea and awareness to familiarity and sale. Augmented Reality aids that process in ways not thought of, even a few years ago.

Working with mobile devices, augmented reality is used to overlay information markers from the virtual world onto real-life images. For example, street scenes can be enhanced where augmented reality applications apply overlaid context, images and/or videos relating to a business establishment’s pricing and promotions.

Augmented reality is a valuable adjunct to any type of marketing campaign.  However it hasn’t reached critical mass yet in terms of how many users can and will use it when it’s made available. This year, marketers will be looking closer at integrating AR to move their marketing message(s) forward. While there are presently no ad agencies that devote themselves solely to mobile augmented reality advertising, there are several new firms, consulting groups and brands that are experimenting within this space.

Tina Whitfield, CEO of EquisGlobal is one of the new breed of marketing firms testing the waters in this new arena. Her company is described as “a flexible organization that easily plays a ground game, gets dirty, goes guerilla, and drives impressive consumer acquisition numbers.” In a recent EConsultancy article titled Augmented Reality for Mobile Advertising, she espouses the need for augmented reality to reach beyond the ‘cool factor’ to become a ‘pleasant experience” in motivating new users.
In a recent interview with Whitfield, she talks about a dichotomy as to what software engineers are focused on versus ad agencies. “Creative agencies are trying to dance their way through technology and technology agencies are trying to sing their way through the science of branding,” she notes.

She asserts that mobile marketers need to embrace, hire, and learn from engineering and product management talent that are working on mobile handset development. “The data is there - tons of it - on how users like to engage with the mobile screen.  You don’t spend hundreds of millions of dollars developing a single handset without due diligence,” she says.

With such a small viewing screen, it would seem that smartphones aren’t the most ideal medium to view augmented reality ads. Whitfield disagrees. “Users who just want to see the world through that screen” might find the AR data feeds and overlays as clutter, but those who are seeking out data fields “find value in AR mobile advertising to assist them in finding restaurants, bars, emergency rooms and other types of facilities,” she says.

Users’ experiences vary, “but clutter is the result of the brand not standing out in proper balance to the scenery.” notes Whitfield. Too many, ads dropped into a street scene can be a turn-off and she emphasizes that, “most app developers wouldn’t allow this to happen, nor would most brand marketers.”

5th Finger is a firm that helps brands navigate the diverse technologies in the mobile space. When CEO, Patrick Collins compares AR ads to traditional online ads, he sees them having “less clutter.”  “On the web, most people are attuned to shutting out the clutter of ads around their content. The experience is newer and more engaging on the smartphone and so click-thru rates tend to be an order of magnitude higher with mobile advertising when compared to online advertising,” he asserts.

With the new tablets soon to be released to the public, perhaps the larger screens these devices offer will overcome the small viewing screen hurdle. While Apple’s new iPad will not include a camera, the HP Tablet and the Dell Mini 5 (with a screen slightly larger than and iPhone) might be the answer. While Whitfield dismisses this option due to the weight of these devices being too cumbersome, Christopher Barger, director of global social media for General Motors says “larger viewing screens are definitely a great feature of tablets and they certainly set the stage for a second application renaissance and plenty of opportunities for Chevy products.”

Barger believes augmented reality mobile advertising is another avenue to support brand awareness versus creating a cause-and-effect sales transaction.  He points to the example of cars being a consumer’s ’second largest purchase decision in life.’ While mobile augmented advertising will not sell the vehicle outright, it will “continue to shape the brand’s image in conjunction with wider advertising, marketing and PR initiatives,” says Barger.

Barger’s team recently launched a mobile augmented reality campaign titled, ‘Chevy iReveal.’ It was inspired by location-app games like Foursquare, one of the current location-based social networks. GM’s marketing initiative promotes a virtual treasure hunt for consumers to unlock GPS-coordinates of hidden vehicles in cities across the U.S.

When the user is in the immediate vicinity of a vehicle, the ‘virtual’ car will be revealed and appear in the real world setting. Once unlocked, it may be a Camaro in Times Square, or a Volt in front of Mann’s Chinese Theatre.

The incentive to keep using the app, is the ’surprise factor’ relating to the updates GM will be adding with each new vehicle they include in the program, as well as new functionality that will offer users the opportunity to view ‘interiors’ and hear new ’sound effects.’

The Beta version of this mobile app will debut at the South by Southwest (SXSW) Festival in Austin, Texas beginning March 12. GM will incorporate learnings from the Beta and enhance the application, releasing the full application in Detroit, New York and Los Angeles in April. New vehicles and new locations will be added subsequently throughout 2010. Updates will be posted to Facebook.com/Chevrolet.
The Chevy iReveal initiative is similar to an AR Ad campaign launched by Ikea in 2009, where their AR ‘Portable Interior Planner’ application gave customers the ability to see exactly how Ikea furniture could look in their homes prior to a purchase. Designed by the advertising firm of Ogilvy in partnership with the development group Mindmatic, photos of a room in one’s home taken by a smartphone merge with the app to insert the ‘un-purchased’ furniture into the room.  In this case, a clock was placed into a potential consumer’s living room.

Since AR mobile advertising is a relatively new marketing technique, there has not been a lot of tracking or analysis pertaining to ROI. Collins notes that “to track ROI on early technologies like this is simply too difficult given the early experimentation occurring - no two experiences are the same, so trying to develop standard measurements for them is less useful.”

Barger also feels calculating ROI should not necessarily be the sole objective. App downloads, vehicle awareness, positive branding, app rating reviews, user time spent on the app and positive press about the app are all important components, but these types of campaigns will pay dividends over time, as GM continues to live and engage in this new technology. “This is not a comprehensive, catch-all application for Chevrolet. It is just one (fun) way for Chevy to engage with tomorrow’s car buyers on their own turf,” he says.

In my recent article titled, “Real-Time Augmented Reality: Future or Fantasy?“ it was apparent that the AR language was still under development and at present there was no universal standard code accepted by all developers. Similar to HTML, it will probably take a number of years before a consensus is reached on ARML. However Whitfield did not see this as a hindrance for agencies and brands in using this new technology. “Advertisers should not be picking up ‘AR for Dummies’ to code an app,” she jests. “They need to hire a development shop or developers who are skilled in mobile software development with engineering degrees and expertise in the field to develop their apps and embed the code into the advertising.”

Barger believes it would be easier if “it were standardized to paint all smartphone users with the same brush.” However, with a segmented audience, it forces us to look closely at our core demographic and how to best reach them, no matter what device they are using,” he adds.

For those looking to learn more about AR in mobile advertising, Whitfield suggests attending Cellular Telecommunications Association and Mobile World Congress annual events while both Barger and Collins recommend SXSW that’s held in Austin every March.

AppMakr

You’ve got a website and you’re already publishing content to the web via RSS and Atom feeds, Twitter, iTunes podcasts, Flickr streams and more. Now you want to promote your site by creating an iPhone/iPod Touch app. That process can take months and involve hefty development fees. AppMakr, a new system from PointAbove, lets you create a mobile application in 30 seconds or less from your existing assets at a fraction of the cost of a dedicated developer.  All you need to create an app with your own branding is an RSS or Atom news feed from your web site/blog, graphics for your header and landing page and an icon for the iTunes App Store.

Features:

• Uses your website’s RSS or Atom feed
• Supports playback of MP4 video within the app
• Can create multiple tabs for multiple feeds from your site
• Two pricing options. With AppMakr as the publisher, the fee is $199 (a small AppMakr logo will appear on the splash screen). If you want to publish under your own brand, the AppMakr fee is $499
• Can embed ads from services such as DoubleClick, Google Adsense and AdMob

Watch a video of an app created with AppMakr.

Using Social Media In the Workplace

By James Zipadelli

A survey by Accenture says that everyone needs to learn how to use technology and the knowledge that young adults age 14-27 — millenials — bring to the workplace, because the “old” IT rules need not apply.

In, “Jumping the Boundaries of Corporate IT: Accenture Global Research on Millenials Use of Technology” young adults in the U.S. and Asia-Pacific also have a more positive view of technology, whereas in European nations such as Italy, France and the Netherlands, technology is seen more negatively.

The anonymous survey was done over an 18-month period in 13 countries around the world, excluding Africa and Antarctica, says Gary Curtis, Accenture’s chief technology strategist. Accenture is planning follow-up research over the next 18 months and they hope to have new U.S. data by the end of 2010.

Survey findings

• 77 percent of U.S. young adults say, “Technology helps improve the quality of my work.” 62 percent surveyed in Asia-Pacific feel this way and 32 percent agree in Europe.
• 73 percent surveyed in the U.S. say, “Technology helps make it easier to communicate with my peers and supervisors.” 53 percent agree in Asia-Pacific and 34 percent agree in Europe.
• 30 percent surveyed in the U.S. age 18-27 say, “State-of-the-art equipment and technology will be vital in my employer selection.” 65 percent in India agreed with this question.
• Working adults in China spend the most time — 33 hours per week — on social media Web sites, texting or instant messaging. Their U.S. counterparts spend 19.3 hours per week on those sites.

Curtis, 60, says this research has helped him understand the value of technology and social media. ”For example, I wasn’t an active Facebook user prior to research,” Curtis says. “This has real value, I’m a regular Twitter user, but I have found sources that are very interesting. I fly almost 400,000 real miles per year.”

Curtis hypothesizes that there is a correlation between technology and the work/life balance.

“A lot of new technologies extend business availability into personal life. On my Blackberry, the thing never stops giving messages,” Curtis says. “I get 300-400 per day. The fact that I have a device more or less enables me to deal with it. Those things become part of your personal space, they can rob you of personal life balance. These technologies become an extension of work.”

According to Curtis, he does put his Blackberry away from time to time, but not for long.

“I go places where there is no digital service on vacation. Much of Baja [Calif.] does not have digital service,” Curtis says. “I find it to be refreshing but after a few days I find I’m falling behind in my work. You have to make choices in work and life balance.”

‘Millenials’ speak up about technology and work
Working adults DigitalMediaBuzz.com spoke with say technology is very helpful in the workplace. “I use social media websites every day, all day, for work specifically,” says Stephanie Robinson, an associate at R|F Binder, a public relations firm in New York City. “Once I get home I don’t do as much.”

“A variety of my clients are on twitter and Facebook, and I have had the opportunity to advise them on the launch of their pages,” Robinson, 24, says. “We host social media meetings every Friday and help with Twitter chats once per month. We’re looking to partner with mommy bloggers and are always looking for different ways we can promote our clients’ pages. Facebook has been an amazing platform for consumer interaction for my clients.”

Robinson’s colleague, Tara Maroney, 25, says she finds social media websites useful at work. “I use both Facebook and Twitter for clients, and in the past I have also monitored a LinkedIn page for a client,” Maroney says. “Twitter is valuable because it gives me a quick snapshot of what’s happening in the news.”

“I am an avid New York Times follower, and getting instant updates of what’s happening helps me do my job better,” Maroney continues.  “I also follow a number of reporters and this gives me insight into the types of stories they are working on and what sources they might be looking for. Facebook I find less helpful from a professional standpoint but I do use it to see what’s going on and to monitor if anyone is talking about my clients.”

Kate Farber, the firm’s director of interactive solutions, says it’s beneficial to use social media to reach out to clients. “No matter the age of us or our clients, everyone is very interested in getting involved with social media and we’re here to help them do that,” Farber, 27, says. “A lot of the Millenials in my company read blogs and Twitter to keep up to date on their areas of expertise. They’re pitching journalists via Twitter, connected with them on LinkedIn, reaching out to bloggers, etc. Social media has really become an integrated part of the PR business.”

According to Farber, personal and professional lives become blurred with technology, so she advises employees of any age to use good judgment while online.

“Some of the ‘best practices’ we recommend to our employees and clients alike are to practice full disclosure when engaging in social media - make sure whoever is reading your comments know your connection to the company or brand,” Farber says. “Also, taking the time to listen to what others are saying online is crucial to successfully engaging them. And don’t forget, when you write something online it could theoretically live there forever - clients, employers, the media - basically anyone could read it.”

Robinson says she limits the amount of personal information she posts on Twitter and Facebook. “Even though I have some of my friends on Twitter, and it’s my personal page, I would never write anything inappropriate because I’m still representing the company and still representing the client,” Robinson says. “I will Tweet interesting stories from food blogs or other online sites, which is helpful for my clients and for me. I do accept friend requests (on Facebook) of some of my colleagues, but I don’t go out of my way to friend them considering I still have pictures from high school and college on there.”

How to Cross Promote: The Interactive Solution

Insider Profile: Stephen Strong, Global Director of Interactive, Alberto Culver

Stephen Strong, global director of Interactive, Alberto Culver, oversees interactive marketing strategies for brands such as TRESemme, Nexxus, VO5 and Noxzema. He has been with Alberto Culver for a year and a half.

Prior to that, Strong was the director of interactive for Draftfcb’s Chicago office for eight years. He has more than 15 years interactive marketing experience working with brands that include Kraft, Sears, SC Johnson and Motorola.

At the upcoming Digital Media Measurement & Pricing Summit, Strong will address developing a strategic approach for campaign success, identifying key performance indicators and delivering ROI.

DMB’s Barbara Gengler spoke to Strong about his interactive approach to ad campaigns.

How did you integrate Alberto Culver’s branded content from website to paid media and social media?
We talked about what to use as a spark to have an engaging experience with consumers to support our campaign. The struggle is what’s the big idea to do online? How to create original content to put online?

At Alberto Culver, there are similar challenges to do social media more than product banners on the Internet. There are also sweepstakes and sponsorships to put the message out there. We looked at the marketing pushes last year and started with them and where can we take that to the present marketing events to get that message out there.

We are a big sponsor of the Fall 2010 season of Mercedes-Benz Fashion Week, which took place from Feb. 11-18 in New York City, and for a little more money we had a video crew on stage capturing the video so we could put it in online.

Alongside the sponsorship, TRESemme launched TRESemme TRESpass, an exclusive group on Facebook that gives women instant, VIP access to the latest looks. The site features video on how to get the hair seen on the runway and tips on upcoming fall hair trends.

This year we are ramping up the media across distribution channels and testing out ways to push the content out and on to our Facebook page.

How did you expand its reach and effectiveness? What were the results?
For social media we aren’t so interested in the cost efficiency, since it is so low cost to maintain/upload our videos. But we are looking at consumer engagement (which videos get the most views, which gather the most fan comments/”likes”) to help determine what type of content they are most interested in. We would use this information to guide the type of video content we produce for the next program.

Paid media gets the best results and within paid media you get the most efficient views. We are testing out different ways to push it out there from a media standpoint.

On top of that, raising awareness and brand site/Facebook, people are coming there to look at that site on their own accord. We are providing content people are interested in and using the same content to re-establish with users how you serve it up.

Could you talk about identifying relevant Key Performance Indicators?
For online media/video distribution, we mainly look at cost efficiency, (cost per view), which will tell us which media channels are able to capture the most eyeballs at the lowest cost.

We would then pair that with message effectiveness (ComScore, Dynamic Logic, etc.) which tells us how consumers were affected after viewing the videos (association with TRESemme, increased purchase intent, etc.)

We would combine these learnings to identify the best sites/video networks to use for the next program. Also we did get a lot of comments about the content on the web pages and what brand advantages are connected.

How could they increase the effectiveness of digital ad spend?
From my point of view, I hate banner advertising, it’s a huge mistake with the focus on banner ads. I think I would challenge public relations agencies, media agencies to a no banner media campaign.

This should not be where the industry is going as banner advertising has always been terrible. Take that content elsewhere.

We want to put the content together and distribute it ourselves on Facebook, to the media sites, with some control over it. We’ve started looking at the media programs, most of them, and found this is what we want, and we ask them are you in or out?

We’re coming back with a better strategy and the media sites are open to this type of program. You have to get involved with the media content the agencies are creating.

Basically from my point of view, 80 percent of what I hear during a panel discussion is irrelevant. Most of the upcoming session will be from a strategic approach, a case study, examples of how to do it with no events. This is a type of approach you could use.

Cloudkick

The digital counterpart of that old business chestnut that you can’t manage what you can’t measure may be, “You can’t manage what you can’t monitor.”  Nowhere is that more true than when you’re trying to take advantage of cloud services and are using multiple providers. They all have different dashboards, which makes monitoring their performance an onerous chore. Cloudkick, a Y Combinator-incubated startup, has developed a web application that provides a unified view of multiple service providers to help companies monitor performance. It enables users to monitor and manage cloud service providers that include Rackspace Cloud, Amazon EVC2, Linode, GoGrid Slicehost, RimuHosting and VPOS.NET. Cloudkick is available through subscription-based plans and a free developer plan.

Features:

• Load, CPU, bandwidth, and memory monitoring
• Alerts including SMS and Email
• Advance and innovative performance graphs
• Diagnostics performance
• Autosetup
• Multiple users per account
• Change-log tool

Alex Polvi, CEO and founder, introduced Cloudkick last year at the Under the Radar Conference

Developers Mixed on Yahoo!’s Open Strategy

By John Greaves

Yahoo! has unveiled its Open Strategy to mixed reviews. The strategy, which is designed to fit in with Yahoo!’s commitment to make its platform more social, is meant to make it easier for developers to build. According to the Y!OS introduction on the Yahoo! Developers Network Blog, “Through YOS, we’re rewiring Yahoo! so that developers can tap into benefits once only available within Yahoo! Namely, you can leverage the content, traffic and user base of Yahoo! to extend your presence on the Web.

According to Sandeep Mundra, whose company IndiaNIC has developed for Yahoo! since 2001, although IndiaNIC is not exclusive to Yahoo! they feel they get the best deal from Yahoo! and they are open to possibilities presented by Y!OS. “It’s very exciting and from this Open Strategy we probably link different kind of models available on the Yahoo! Developer Network to not only on the Yahoo! site but other sites as well. And they’re giving the easy interface so for a developer it’s very exciting,” Mundra says.

However, other developers say they are unimpressed with Yahoo!’s moves so far. Phil Michaelson a developer whose list building and sharing product KartMe builds on Amazon, Google and eBay says Yahoo! needs to do more loosening of restrictions.

“I’d looked at using some of their APIs (e.g., search monkey and Yahoo BOSS) about a year ago. At the time, they didn’t give the end user enough control over how to display data. Now as I review the terms, they’re too restrictive. Offering APIs does not make your service open,” Michaelson says.

A quick visit to the Yahoo! Developer Network blog reveals on the one hand a lot of exciting information from Yahoo! about various innovations such as The Yahoo! Applications Platform that “represents the first time that Yahoo! is opening up the “canvas” of Yahoo! to developers, allowing developers to easily author and publish apps across the Yahoo! network,” reading responses to comments on the potential shut down of MyBlogLog shows the anger and confusion some developers feel.

The potential shutdown of MyBlogLog is not an isolated event. According to blogger MG Siegler, “At a time when many tech companies are starting to launch new projects again and excitement is building, Yahoo keeps shutting things down.”

Mundra says he is concerned over one shutdown in particular. The Shopping API is scheduled to be discontinued as of March 11, in favor of Yahoo! partnership with PriceGrabber.

“That’s a question asked by my clients because my Yahoo! clients storefronts are using 100% Yahoo!-owned shopping engines and from the shopping engines most the clients are getting very good leads. Moving that shopping engine to Price Grabber I think is a very, very hard decision so we’ll need to work very hard on that.” Many developers like IndiaNIC will be hard hit by this because unlike Yahoo! Price Grabber doesn’t offer a free web services API. The YDN advises developers “If you wish to continue to display syndicated shopping results for products listed on Yahoo! Shopping, you must apply to Price Grabber for shopping syndication services. Although they do not offer a free web services API, you can find out more about how to apply to their program here.”

One thing that may allay developers’ fears is a promise by Neal Sample, vice president of Yahoo! Open Strategy: “How we are determining which APIs we support on the Yahoo! Developer Network.” Sample also promises to give more information on progress on the Yahoo! Query Language, Yahoo! Application Platform and Social APIs.

Despite these concerns, Mundra indicates his company will stick with Yahoo! both because he believes the company’s new social focus is good for business and because he likes how the platform compares to other available outlets.

“In the last couple of years social media marketing is buzzing the market and we’re getting a lot more clients who want to integrate it into their store, so with the Open Strategy it’s going to shorten our development time.”

Still Mundra says he would like to have better communication. “Yahoo!’s support is very good but we need more support and better communication from them regarding what development is going on so we can always ready ourselves with marketing and get support ready on that. We don’t want surprises,” Mundra says.

While Yahoo! may be able to rely on the loyalty of companies such as IndiaNIC to attract developers away from competitors, Michaelson says the company has to send a signal that it is willing to make moves to allow them freedom to profit.

“Yahoo’s restrictions on data display and service monetization lead me to conclude they’re not serious about being open. If they were serious, they’d just set a cap on traffic,” Michaelson says. “No need to prevent development from sites that are trying to innovate. They should let partners innovate, and once partners are succeeding, then look to profit.”

Sample says about the Y!OS, “One thing to note today: Yahoo!’s commitment to openness is reflected in the design of recent platform releases. That is right. The truth is in the architecture. Our Open platforms (YAP, YQL, YUI, etc.) will stay and will stay open. YQL technology offers all developers an open, scalable, plug-and-play platform with the same flexibility and security we require for our own production deployment. You have the ability to wire up alternative APIs using YQL’s Open Tables. Now that’s a commitment.”

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